The Bell Canada Saga continues... the past doesn't matter, as I would prefer to forgive Bell for all their previous transgressions against me and the rest of humankind. Not to mention the collateral damage done to pets, plants, and other living/non-living things due to violent rage at the hands of one or more of the following experiences: Bell's automated system (the lovely Emily), "english" speaking CSRs from India, their ability to charge $ for nothing, their ability to keep your $ they took, and/or their simple deceit.
My latest personal experience is an example of the last - simple deceit. I'll recount by paraphrasing the conversation:
Me: I'd like to bundle my internet and TV services.
Bell: Ok, do you have your TV account #?
Me: Not at the moment, I have misplaced my wallet [which was true].
Bell: Ok, well then you'll probably have to wait until your first bill arrives.
Me: Why?
Bell: Because we need your account # in order to bundle the services.
Me: Well can't I get it from the TV department?
Bell: They cannot give out that information.
Me: Then what's the point?
Bell: Please hold a minute sir, while I speak with my supervisor.
Me: Ok. [2 minutes]
Bell: Hello sir, thanks for holding.
Me: No problem.
Bell: Ok, here's what we can do. I will transfer you to the TV department and maybe they can give you your account number, and then we can bundle.
Me: Ok, great. Also, can I sign up for e-billing so I don't get paper bills.
Bell: Sure, hold on... ah apparently the system won't let me do that so I'm going to transfer you to billing, and then the TV department.
Me: Ok, thanks. [5 minutes - in the meantime, I find my wallet]
Bell (same person): Hello sir, the billing dept. says you have to wait until your service starts, and then you can change it.
Me: Ok that's fine. By the way, I found my account # so can we bundle the service now?
Bell: Sure, of course we can...[silence]... Ok sir, your TV and Internet services are now bundled.
Me: [pause]. So you don't need my account number?
Bell: No. Your services are now bundled.
What the fuck? So all along she could have bundled the thing, but insisted that I get my account number and if I didn't have it then they couldn't do it. But when I find my number, she doesn't even NEED it? What was the point? I'm guessing that Bell is hoping that I will forget about it, or that they will make a little tiny bit more money in the prorated meantime? I don't know. It's just the beginning of Bellshit, bullshit's corporate cousin.
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